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Conversational Cloud

A powerful workspace to build, manage, and monitor all of your conversations.

Start the conversation with Proactive Messaging

Proactive Messaging is the perfect way to surprise and delight customers when unexpected situations occur. Start a conversation to inform and address order delays, service outages, or any customer issue, so agents …

Conversational Social Messaging with Automation | LivePerson

Our conversational social messaging uses industry-leading NLU (which outperforms competitors in accuracy, recall, and precision) for advanced social listening and filtering that prioritizes business impact. Bots add scale while our agent tools enable brands to take issues offline to satisfy customers at lightning speed. Use AI-powered chatbots ...

The Ultimate Guide – What is LivePerson? Unveiling its …

With features like real-time chat, AI-powered chatbots, and customizable messaging, LivePerson enhances customer support, increases engagement, and improves …

LivePerson support policy

Definitions. Customer Support Channel: Channels customers can use to engage with LivePerson Customer Support, including a conversation interface, knowledge center, and more, as further defined in this Policy.. LivePerson Knowledge Center: The hub for all product documentation, including troubleshooting content and technical FAQs. Visitors …

Accessing the toolkit

How to access the MCS toolkit. There are three methods to login to the MCS toolkit: Regular login (via Conversational Cloud username/password) Simultaneous Login (via LivePerson SSO) (*available by request)Agent SSO login (via Agent SSO)

Engagement window

A new Horizon theme has been added as the default engagement window. The Horizon theme will be the default for both chat and Web Messaging engagements and will impact desktop and mobile experiences. The new theme provides an improved, more modern consumer experience and customization options. The new Horizon theme …

The Best Conversational AI Platform for Business | LivePerson

Join Spark, our virtual product launch, to see the future of truly connected customer conversations. Register now. LivePerson: The bridge to the future of customer conversations. Watch on. LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

LivePerson Admin Console

LOGIN: close : To access the Admin Console, enter your login information. If you have forgotten your password click the Forgot your password? link.Forgot your password? link.

Conversational Cloud Login | LivePerson

Conversational Cloud. Account number. Login name. Password. Forgot your password? Remember me. A powerful workspace to build, manage, and monitor all of your conversations.

Overview

LivePerson's Conversational AI offers end-to-end orchestration of brand-to-consumer conversations from a single place using AI tools and automations. You can run your contact center using LivePerson's open platform, including: Intent Manager for matching, managing, and optimizing consumer intents

AI-powered chat and messaging platform | LivePerson

AI-powered chatbots make it easy to scale. Nearly 70% of consumer inquiries can be automated making it easy to scale — without having to hire an army of agents to handle conversations. LivePerson has a complete solution to build, manage and optimize chatbots for your business. Chat with us to see our concierge bot in action.

LivePerson enhances integration features with Netsuite's …

Blending the functionality of the SuiteFlex platform with real-time, hosted chat technology, LivePerson Chat for NetSuite supplies a robust online sales and customer support solution for the small and mid-sized business (SMB) sector. LivePerson's integrated solution uses NetSuite's server-side SuiteScript™ to readily transfer data …

Conversational Cloud ®: The Best Conversational AI Platform | LivePerson

There's a new Cloud in the air. Experience the all-new Conversational Cloud® platform. Drive better business outcomes across voice and messaging with the only platform that features trustworthy Generative AI and large language model (LLM) capabilities. Request a …

Getting started with messaging

Step 4: Design the customer experience. Rich Conversation: Enhancing the conversation is crucial to enable agents to handle more types of inquiries and actions …

Agent Workspace for live chat

Agent widgets and tools. The Agent Workspace includes several widgets to help agents manage their conversations: Visit info widget: Indicates who the visitor is, and how they arrived at the website.; Predefined content widget Offers a library of ready-made responses which help streamline the conversation and improve response times.; Page …

The Best Conversational AI Platform for Business

Join Spark, our virtual product launch, to see the future of truly connected customer conversations. Register now. LivePerson: The bridge to the future of customer …

MCS Toolkit

LivePerson Support

LivePerson's AI-powered Conversational Cloud helps brands build meaningful relationships with their consumers, while delivering real business outcomes. In the LivePerson …

Agent Workspace for live chat

Agent widgets and tools. The Agent Workspace includes several widgets to help agents manage their conversations: Visit info widget: Indicates who the visitor is, …

LivePerson | Software Reviews & Alternatives

Awarded the Trusted Vendor Award. LivePerson currently scores 85/100 in the Instant Messaging & Chat category. This is based on user satisfaction (78/100), press buzz (54/100), recent user trends (rising), and other relevant information on LivePerson gathered from around the web. The score for this software has improved over the past …

Add the LivePerson tag to your website

To use LivePerson's web chat or Web Messaging, you must first place the Conversational Cloud Web Tag on your website. The tag allows brands to identify and monitor visitors on their website, empowering agents to engage with visitors based upon real-time behaviors and maintain continuous conversations with visitors as they browse.

Login Two Step

A powerful workspace to build, manage, and monitor all of your conversations.

Conversational Cloud Login | LivePerson

A powerful workspace to build, manage, and monitor all of your conversations.

AI-powered chat and messaging platform | LivePerson

AI-powered chatbots make it easy to scale. Nearly 70% of consumer inquiries can be automated making it easy to scale — without having to hire an army of agents to handle …

LivePerson Names John Sabino as CEO

NEW YORK, Jan. 9, 2024 / PRNewswire / -- LivePerson, Inc. (NASDAQ: LPSN), the global leader in enterprise conversations, today announced that its Board of Directors has appointed John Sabino as CEO, effective January 10, 2024. Sabino will also become a member of the LivePerson Board on that date. Sabino's appointment was unanimously …

Web Messaging: Go Beyond Website Live Chat …

Turn website visitors into conversations that convert with Web Messaging. The Conversational Cloud® makes it easy to proactively engage web visitors in a real-time …

What is LivePerson, and how does it work? Find Out

What is LivePerson? LivePerson is a Saas converstional AI platform that offers services such as the Conversational Cloud and Voice Solutions to companies looking to automate their customer support and eCommerce activities fully.. The features LivePerson offers work in tandem to give customers the choice of interacting with …

LivePerson (UK) Limited & LivePerson Netherlands B.V.

LivePerson has conducted a risk assessment of its suppliers and determined that the majority of its suppliers are considered to be a low risk of engaging in forced labor. LivePerson will continue to conduct detailed risk assessments and revisit supply chain due diligence regularly. Our Legal Department will review any potential

Getting started with live chat

LivePerson has developed an expertise in agent training that substantially increases performance. To learn more, ask account team for specialized training and the …